Privacy Policy

At Robin Hood Refunds, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Collection of Personal Information

Robin Hood Refunds collects personal information necessary to provide our unclaimed money refund services, including but not limited to:

• Name

• Address

• Contact details (phone number and email address)

• Bank account information (for processing refunds)

• Any other information required for the completion of your claim

We may collect personal information directly from you when you use our services, sign up for our newsletter, contact us for assistance, or through our website.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To process your claim and recover unclaimed funds on your behalf.

• To communicate with you about the status of your claim and any other necessary updates.

• To ensure compliance with legal and regulatory requirements.

• To improve our services and customer support.

We will only use your information for the purposes for which it was collected, unless we have obtained your consent to use it for other purposes.

3. Disclosure of Personal Information

Robin Hood Refunds will not disclose your personal information to third parties, except in the following circumstances:

• With your consent or authorization.

• When required by law, regulation, or legal process (e.g., to comply with a subpoena, court order, or other legal obligations).

• To service providers or partners who assist in processing claims or payments, provided that these third parties are bound by confidentiality obligations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We are committed to ensuring the security of your personal information. Robin Hood Refunds implements reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure storage of your data.

Despite these efforts, no system is completely secure. While we take all necessary precautions, we cannot guarantee the absolute security of your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and improve our services. Cookies are small files stored on your device that allow us to track your usage of our website. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your ability to access certain features of our website.

6. Access and Correction of Personal Information

You have the right to access and request correction of the personal information we hold about you. If you believe that the information we hold is inaccurate, incomplete, or out of date, please contact us, and we will make the necessary amendments.

To request access to your information or to update your details, please contact our customer support team at [email address or phone number].

7. Retention of Personal Information

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Robin Hood Refunds. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites before providing them with any personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

Robin Hood Refunds reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we will notify you of significant updates. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at:

Robin Hood Refunds
☏ 0400373673
✉ support@robinhoodrefunds.com.au