Terms and Conditions

These Terms and Conditions (the “Agreement”) apply to all services provided by Robin Hood Refunds. By engaging with our services, you agree to be bound by the terms set forth below. Please read them carefully before proceeding.

1. Confidentiality of Client Information

Robin Hood Refunds is committed to protecting your privacy and the confidentiality of all information related to your claim. We will not disclose the source of your funds or any personal or financial information without your prior written consent, except where required by law. All information provided by you will be handled with strict confidentiality and used solely for the purpose of recovering your unclaimed funds.

2. Service Fee

Our service fee is 20% of the total amount recovered on your behalf. This fee is payable once the refund has been successfully processed and the funds have been disbursed to you. The client agrees to the payment of this fee upon recovery of funds, irrespective of the method of payment (bank transfer, cheque, etc.).

3. Refund Processing Timeline

Robin Hood Refunds aims to process all claims efficiently. However, the estimated timeline for refund disbursement is typically up to 9 weeks after the receipt of all required documentation and accurate information. While we strive to meet this timeframe, Robin Hood Refunds and its staff are not responsible for any delays caused by third parties, government agencies, or external entities that may affect the processing of your refund.

Please note that the client is responsible for ensuring the provision of accurate and complete information. Failure to do so may result in delays or complications, for which Robin Hood Refunds shall not be held liable.

4. Accuracy of Information Provided

Robin Hood Refunds makes every effort to ensure the information used in the claims process is accurate and reliable. However, we do not guarantee the accuracy, completeness, or currency of any information provided by the client. You agree to take full responsibility for providing accurate and complete information to ensure the success of your claim. Robin Hood Refunds accepts no liability for any claims, losses, or damages resulting from inaccuracies or incomplete data provided by you.

5. Client Responsibilities

As the client, you agree to:

• Provide all necessary documentation and information requested by Robin Hood Refunds in a timely manner.

• Ensure the information you provide is correct and up to date.

• Bear responsibility for any delays, losses, or complications that may arise due to incorrect or incomplete information.

Failure to cooperate or provide the required documentation within reasonable timeframes may lead to delays in processing your claim, and Robin Hood Refunds will not be held responsible for such delays.

6. No Guarantee of Refund Recovery

While Robin Hood Refunds utilizes expert resources and methods to recover unclaimed funds, there is no guarantee that we will be able to recover your unclaimed money. We act as an intermediary between you and the relevant authorities, but we cannot control the outcome of claims, particularly where external circumstances or legal factors may impede recovery. By engaging our services, you acknowledge that no guarantee of success is provided.

7. Limitation of Liability

Robin Hood Refunds will not be held liable for any damages, losses, or claims arising out of or related to the use of our services, including but not limited to delays, third-party errors, or incorrect information provided by the client. We disclaim all liability for any indirect, incidental, special, or consequential damages.

Additionally, Robin Hood Refunds is not responsible for any errors or omissions in the information provided by government agencies or third-party organizations involved in the claims process.

8. Acceptance of Terms

By continuing to use Robin Hood Refunds' services, you confirm that you have read, understood, and agree to these Terms and Conditions. Any changes or updates to these Terms and Conditions will be communicated, and continued use of our services after such changes constitutes acceptance of those changes.

9. Governing Law

This Agreement is governed by the laws of Australia, and any disputes arising from these Terms and Conditions shall be resolved in the relevant jurisdiction within Australia. Both parties agree to attempt to resolve any disputes through mediation before seeking further legal recourse.

10. Termination of Agreement

Robin Hood Refunds reserves the right to terminate this Agreement and cease providing services if the client provides false, misleading, or incomplete information, or engages in conduct that is deemed to be fraudulent or unlawful. In such cases, no fees will be refunded, and the client will remain liable for any applicable service fees on amounts recovered up to that point.

By entering into an agreement with Robin Hood Refunds, you acknowledge that you understand and accept these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.